Introducing clinical technology to consumers

The Physician-Tech Confluence
We are fortunate to be living during a time when medical innovations save more lives than any other time in history.  Clinical technologies have changed medicine in such a way that the practice of healing has been transformed from a human-to-human touch to a human-to-EMR-to-clinical technology-to-human procedure.

With this evolution of medicine comes a change in message – physicians heal in confluence with clinical technology. So how should marketers talk to prospective consumers about complex new procedures and technologies that can influence treatment decisions?  

Through the Voice of Patients
Consumers do not need to know the details or the mechanics of a procedure.  Health care consumers respond to the voice of patients who have been through a procedure or treatment successfully.  Marketers, please avoid the temptation to mention high-dollar investments in technology.  Let patients talk about their experiences in their own words. A sincere, short and occasionally emotional, synopsis is powerful. Any traditional advertising message longer than 20 seconds is too long. Consider promoting technology with technology. The following are three options to explore:

Video: Telling the Story
Video stories and testimonials featuring patients are powerful.  They can be used on your web sites, DVDs, and YouTube® as valuable patient education tools. Encourage patients (post procedure) to discuss their initial concerns, the process, reliefs and outcomes.  Technological benefits are revealed in their stories – shorter recovery time, non-invasive options, tighter surgical borders, etc. Videos should be short. With the exception of a video of the procedure itself, video stories should not exceed 5 minutes. Use interactive graphics to illustrate when needed.

Blogs and Microblogs: Having the Conversation
Allow patients to blog about their experiences while under the care of new technologies. They can tweet about their daily experiences, create a diary that consumers follow and encourage comments on postings. While it is difficult to rally ‘fan’ or ‘like’ support on Facebook for a clinical technology, there is a tremendous opportunity to contribute to condition-oriented communities and invite consumers to learn more about medical technologies.

FAQs: Answering the Questions
Finally, let’s not forget the power of the FAQs.  Evergreen and ever-growing, these venues allow questions to be answered publicly and accurately by medical professionals. They work well as anchors of information when using blogs and videos to draw attention to clinical technologies.